At DUDU AUTO, we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you use our website, make purchases, or interact with our services. By using our website, you consent to the terms of this Privacy Policy.
Last Updated: 2025.01.08
1. Information We Collect
We collect various types of information, including:
- Personal Information: Name, email address, shipping address, phone number.
- Payment Information: Details such as credit card information processed via secure third-party gateways.
- Device and Usage Data: Your device type, IP address, browser, pages viewed, and products purchased.
- Cookies and Tracking Technologies: We use cookies to enhance user experience and analyze website traffic.
2. How We Use Your Information
We use the collected data to:
- Process Orders: Fulfill your orders and communicate about your purchase.
- Customer Support: Respond to your inquiries and provide assistance.
- Improve Services: Analyze user behavior to enhance our website and offerings.
- Marketing: Send promotional emails (with your consent). You can unsubscribe at any time.
- Legal Compliance: To comply with laws, prevent fraud, and resolve disputes.
3. Sharing Your Information
We may share your data with the following third parties:
- Payment Processors: Shopify Payments, PayPal, and other payment providers.
- Shipping Providers: DHL, UPS, FedEx, etc., to fulfill orders.
- Marketing Platforms: Services like Google Ads, Facebook Meta Ads, and other platforms for promotional purposes.
We do not sell your personal data.
4. Data Security
We implement security measures to protect your data, including using SSL encryption to secure your transactions. While we strive to protect your personal information, no method is 100% secure, and we cannot guarantee absolute protection.
5. Your Rights
Under applicable data protection laws, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update inaccurate or incomplete information.
- Deletion: Request that we delete your personal data.
- Opt-out of Marketing: Unsubscribe from promotional emails.
- Data Portability: Request a portable copy of your data for transfer.
To exercise any of these rights, please contact us via the contact form or email support@duduauto.us.
6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies (e.g., Google Analytics, Facebook Pixel, etc.) to improve site functionality and gather data on user interactions. You can control cookies through your browser settings, but disabling cookies may affect certain features of the website.
7. International Data Transfers
As we serve customers globally, your personal data may be transferred and stored in countries outside your own, including the United States and Canada. Shopify and our third-party providers comply with international data protection regulations, such as GDPR, to ensure the security of your information.
8. Privacy for California, Germany, and Canada Residents
- California (CCPA): If you are a resident of California, you have the right to request access to, deletion of, and a copy of the personal data we hold about you, as outlined in the California Consumer Privacy Act (CCPA).
- Germany (GDPR): We comply with the General Data Protection Regulation (GDPR) for users based in Germany and the European Union.
- Canada (PIPEDA): We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) for Canadian users.
9. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal data, we will take steps to delete such information.
10. Third-Party Links
Our website may contain links to third-party websites (e.g., YouTube). We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before submitting any personal information.
11. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. After this period, data will be securely deleted or anonymized.
12. Data Breach Notification
In the event of a data breach, we will notify affected users via email within 72 hours, as required by applicable laws (such as GDPR).
13. Contact Us
If you have any questions or concerns about your personal data or this Privacy Policy, please contact us via the contact form on our website or email us at support@duduauto.us.
Customer Support Hours: Monday to Friday, 8:00 AM – 8:30 PM
Average Response Time: 24 hours
Additional Information:
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Advertising & Analytics Tools: We use the following tools to improve and analyze user experience:
- Google Analytics
- Facebook Meta Ads
- Google Ads
- Bing Ads
- Data Controller: DUDU AUTO is the data controller, and you can reach us via the email provided above.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When updates are made, the "Last Updated" date will be revised. We recommend that you periodically review this policy to stay informed about how we are protecting your personal data.